Terms of service

OVERVIEW
Welcome to Northstar Wellness! The terms "we", "us" and "our" refer to Northstar Wellness. Northstar Wellness operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Northstar Wellness is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT
By using the Services or placing an order, you confirm that you have the legal capacity to enter into the contract under the laws applicable to you. If you are a minor, purchases may require the agreement of a parent or legal guardian, as required by law. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. Product descriptions and previews are intended to provide accurate information about the offering. This provision does not limit your statutory rights if digital content or services are not as described or do not conform to the contract. We may update product descriptions and offerings for future sales. Any change to a product or service already purchased, including an ongoing subscription, is subject to our contractual obligations, advance notice and any required consent under applicable law. We may restrict availability where legally justified.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Northstar Wellness reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Northstar Wellness confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Northstar Wellness may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Before you place an order, we will display the total payable price, including applicable VAT and any mandatory charges, as required by law. The price of an e-book is a one-time purchase price unless the specific offer expressly states otherwise. A separately agreed Northstar Wellness Private Club membership has its own recurring pricing terms described in Section 4A. We may change prices for future orders, but any change to an existing subscription will be communicated in advance and take effect only in accordance with the law and any required consent. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 4A - NORTHSTAR WELLNESS PRIVATE CLUB: 28-DAY FREE TRIAL AND AUTOMATIC RENEWAL 4A.1 What the membership is. Northstar Wellness Private Club (the "Club") is an ongoing digital membership providing access to the benefits and content described on the Club product page and in the offer shown before checkout. Those descriptions form part of your purchase information. Club membership is separate from ownership of any e-book purchased in the same order. 4A.2 Club added with an e-book. When you add an eligible e-book to your shopping cart, a separate Northstar Wellness Private Club item may be added to the cart automatically. The Club is offered with an initial 28-day free trial. The Club's addition to the cart does not, by itself, constitute your agreement to a paid subscription. Before placing your order, the Club, the trial, the subsequent recurring price, the billing interval, and the cancellation terms must be clearly presented to you, and the recurring membership will only be activated upon your express agreement to those terms. If an offer requires the Club as part of a bundle, that condition must be made clear before you commit to purchase. 4A.3 Free-trial period. The first 28 consecutive calendar days of the Club membership are free of charge. The trial begins when your membership is activated following an accepted order. You pay the separately displayed price of any e-book you purchase; the free trial applies to the Club membership only. 4A.4 Automatic billing after the trial. Unless you cancel before the first payment is processed, your selected payment method will automatically be charged EUR 35.99 every 28 days, starting immediately after the 28-day free trial ends. The amount of EUR 35.99 is the recurring total price, including applicable VAT. The Club is billed in recurring 28-day periods, not calendar months. Renewal continues automatically every 28 days until you cancel. There is no minimum paid commitment beyond the current 28-day billing period. 4A.5 Authorisation. By expressly accepting the Club subscription terms during checkout and completing the order with an obligation to pay, you authorise us and our payment service provider to collect the stated recurring charges from your selected payment method until cancellation, subject to applicable law. We will provide confirmation of the agreed subscription terms on a durable medium. 4A.6 How to cancel. You may cancel the Club at any time, including during the 28-day free trial, without a cancellation penalty. To prevent the first charge, cancel before the first payment is processed at the end of the free trial. To prevent a later renewal, cancel before that renewal payment is processed. You can request cancellation by emailing support@northstarwellco.com or through any membership management or cancellation option made available to you. Cancellation prevents future recurring charges. If you cancel during a paid billing period, membership access continues until the end of that period unless otherwise required by law. 4A.7 Refunds and statutory rights. Cancellation ordinarily does not reverse a charge already processed. However, refunds, remedies, and rights of withdrawal required by applicable consumer law remain unaffected. See Section 5A and our Refund Policy. 4A.8 Changes to the membership. Any proposed change to the recurring subscription price or other material contract terms will be communicated in advance. We will request additional consent where required by applicable law. You may cancel the Club before a future renewal. We will not treat an earlier agreement to the current EUR 35.99 price as automatic consent to a different price where the law requires new agreement.

SECTION 5 - DIGITAL CONTENT DELIVERY E-books are supplied digitally, through the download or access method described during the ordering process, rather than through physical shipping. We will provide the purchased digital content and relevant access information as agreed and in accordance with applicable consumer law. If access is delayed, unavailable, or the digital content does not conform to the contract, you may have statutory remedies. Membership content and services are provided through the access method described in the Club offer.

 

SECTION 5A - EU CONSUMER WITHDRAWAL RIGHTS 5A.1 General rule. If you are a consumer in the European Union or another jurisdiction with comparable mandatory rights, you may have a statutory right to withdraw from an online contract within 14 days without giving a reason. For service contracts, this period generally starts on the day the contract is concluded; different rules or exceptions may apply to digital content. This statutory right is separate from your ability to cancel the Club at any time under Section 4A. 5A.2 Digital e-books. For an e-book supplied digitally without a tangible medium, the right of withdrawal may be lost once supply has begun only when the requirements of applicable law have been met, including any required prior express consent to immediate supply, the consumer's acknowledgement of the loss of the withdrawal right, and the required confirmation of that consent. Merely accepting these general Terms does not by itself satisfy those separate consent requirements. If these conditions are not met, your statutory right of withdrawal is not excluded by these Terms. 5A.3 Club membership. Statutory withdrawal rights applicable to digital services or service contracts remain available. Starting a free trial does not automatically eliminate those rights. Independently, you may cancel the Club at any time as described in Section 4A. 5A.4 How to exercise withdrawal. Where your statutory right of withdrawal applies, you may notify us of your decision by a clear statement sent to support@northstarwellco.com or by using the withdrawal function provided on our website. You may use the statutory model withdrawal form, but this is not mandatory. We will acknowledge online withdrawal requests as required by law and handle any repayments in accordance with applicable consumer legislation.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Northstar Wellness, its affiliates or licensors and are protected by applicable copyright, trademark, and other intellectual property laws. These Terms grant a limited right to use the Services for personal, non-commercial purposes in accordance with the offer and applicable law. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Northstar Wellness, Shopify or any third party. Unauthorized use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by Northstar Wellness. Northstar Wellness's names, logos, product and service names, designs, and slogans are trademarks of Northstar Wellness or its affiliates or licensors. You must not use such trademarks without the prior written permission of Northstar Wellness. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. Some optional third-party tools may be subject to additional terms. We will identify relevant third-party providers where required and remain responsible for any obligations that cannot be excluded under applicable consumer law. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. Third-party websites may have their own policies and terms. Nothing in this section limits any statutory rights you may have against us for services or products we sell, provide, or are legally responsible for.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Northstar Wellness is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Northstar Wellness. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Northstar Wellness, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Northstar Wellness.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate applicable laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Northstar Wellness, Shopify or users of the Services, or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
Wellness, nutrition, and lifestyle information made available through our e-books or membership is intended for general educational purposes and is not a substitute for advice from a qualified healthcare professional. We aim to describe our products and services accurately. This notice does not limit the legal rights and remedies available to consumers. We endeavour to provide reliable access to the Services. Nothing in this section excludes or limits any mandatory statutory guarantees or rights relating to digital content and digital services, including conformity, updates and remedies under applicable EU and national consumer law. Limitations apply only to the extent permitted by law.

SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer rights, liability for intentional misconduct or gross negligence where protected by law, or any other non-excludable liability. To the extent permitted by applicable law, we are not liable for indirect or unforeseeable losses that do not arise from our breach of these Terms or a legal duty. These limitations do not affect statutory remedies for faulty or non-conforming digital products or services.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Northstar Wellness, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

SECTION 21 - ASSIGNMENT
Any transfer of our contractual rights or obligations to another provider is subject to applicable law and may not reduce your mandatory consumer protections. We will notify you where required. Your ability to exercise statutory consumer rights is not restricted by this section.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Northstar Wellness is headquartered. You and Northstar Wellness consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@northstarwellco.com